You are a dynamic individual with a deep passion for cigars, a proven sales background, and a commitment to delivering exceptional member experiences. You create exclusive and memorable experiences. Hello General Manager! Join us.

Valuetainment is a premier media company known for its innovative approach to business education and entertainment. As part of our commitment to providing unique and exclusive experiences, we established a private members-only cigar lounge called, “The Boardroom”.  

The General Manager of the Boardroom oversees operations and plays a pivotal role in delivering an exceptional and exclusive experience to our members. His/Her expertise in cigars, combined with a sales acumen, will ensure our cigar lounge becomes a sought-after destination for both business networking and relaxation.

Job Responsibilities

Operations Management:

• Oversee day-to-day operations of the cigar lounge, ensuring a seamless and enjoyable experience for all members and guests
• Maintain a clean, comfortable, and welcoming environment in line with Valuetainment's standards
• Manage inventory, restocking, and ordering of cigars, beverages, and other lounge amenities
• Collaborate with the Valuetainment team to coordinate lounge events, tastings, and promotions

• Greet and interact with members and guests, fostering a sense of community and camaraderie
• Provide expert knowledge and recommendations on cigar selection, pairings, and tobacco-related products
• Ensure high-quality service standards are met, and resolve any member concerns or issues promptly

• Drive sales by promoting memberships, cigar sales, and lounge experiences to both existing and potential members
• Develop and execute sales strategies to increase revenue and meet performance targets
• Identify opportunities for partnerships, collaborations, and sponsorships to enhance the lounge's visibility and reputation

• Recruit, train, and lead a team of lounge staff, ensuring a professional and customer-focused atmosphere
• Provide ongoing training and development to staff members, enhancing their product knowledge and customer service skills
• Monitor staff performance, conduct regular evaluations, and address any performance-related issues

• Must possess cigar expertise including an in-depth knowledge of cigars, tobacco products, and cigar culture
• 4+ years of sales experience with a proven track record in sales and business development, preferably in luxury or hospitality settings
• 3+ years of previous experience managing a high-end lounge, bar, or hospitality establishment (e.g., cigar lounge, speakeasy, membership club, or luxury hotel)
• Must possess strong leadership and influencing skills
• Must be customer-centric with a passion for delivering exceptional customer service and creating memorable experiences
• Must be able to manage multiple tasks, priorities, and responsibilities effectively
• Excellent verbal and written communication skills are required
• Must be proficient in building and nurturing professional relationships

Compensation: Salary + Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above.

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Valuetainment is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Tobacconist, Cigar, Speakeasy, Lounge